Go Fish Yamba Charters – Terms & Conditions
By making a booking with Go Fish Yamba Charters, you confirm that you have read, understood and accepted these Terms & Conditions. You also confirm that you accept these Terms & Conditions on behalf of all passengers included in your booking.
Please review these Terms & Conditions before your charter. They may be updated from time to time.
1. Bookings & Payments
A booking is confirmed once the required payment or deposit has been received.
For Mixed (Shared) Fishing Charters, a 50% deposit is required to secure your booking. The remaining balance is payable before or on the day of the charter, as advised by Go Fish Yamba Charters.
For Private / Whole-Boat Charters, the payment or deposit requirements will be advised at the time of booking.
By making a booking, you agree to the applicable cancellation and payment conditions outlined below.
2. Cancellations by Go Fish Yamba Charters
We reserve the right to cancel or postpone a charter where circumstances make it unsafe or impractical to operate, including but not limited to:
Severe or unsuitable weather or sea conditions
Mechanical breakdown
Illness or injury
Accident
Safety concerns
Other circumstances outside our reasonable control
The decision to cancel a charter on safety or weather grounds rests with Go Fish Yamba Charters and/or the Skipper.
Where we cancel a charter, we will endeavour to reschedule your booking. If rescheduling is not possible or suitable, we will provide a refund of payments received for the cancelled charter, subject to any rights you may have under Australian Consumer Law.
Go Fish Yamba Charters is not responsible for travel expenses, accommodation, fuel costs or other expenses incurred by customers in connection with a cancelled or postponed charter.
3. Mixed (Shared) Charter Minimum Numbers
Mixed charters require a minimum number of passengers to operate.
If minimum passenger numbers are not reached, Go Fish Yamba Charters reserves the right to cancel or postpone the charter.
Where we cancel due to insufficient passenger numbers, we will endeavour to reschedule your booking or provide a refund of payments received.
4. Customer Cancellations
Mixed (Shared) Charters
A minimum of 24 hours' notice is required to cancel a mixed charter and receive a refund of payments made.
If less than 24 hours' notice is provided, the 50% deposit may be forfeited. Where the full balance has already been paid, the amount retained will be determined in accordance with these Terms & Conditions and applicable Australian Consumer Law.
Private / Whole-Boat Charters
A minimum of 7 days' notice is required to cancel a private or whole-boat charter and receive a refund of payments made.
Cancellations made with less than 7 days' notice may result in the deposit or payment being forfeited, as applicable.
These cancellation conditions do not limit any rights a customer may have under Australian Consumer Law.
5. Weather & Sea Conditions
All charters are subject to suitable weather and sea conditions.
Marine conditions can change quickly and may differ from forecasts. The final decision regarding whether a charter can safely proceed rests with Go Fish Yamba Charters and/or the Skipper.
If a charter is cancelled by us due to weather or safety concerns, we will endeavour to reschedule the booking or provide a refund of payments received.
Customers should ensure the phone number provided at the time of booking remains switched on and accessible prior to the charter in case we need to contact them regarding weather or operational changes.
6. Whale Watching
Whale sightings are highly likely during the humpback migration season; however, whale sightings cannot be guaranteed.
Wildlife behaviour is unpredictable and outside our control. Failure to sight whales is therefore not grounds for a refund or discount.
7. Passenger Numbers & Vessel Capacity
Passengers must comply with the passenger limits specified for the particular charter.
For mixed fishing charters, Go Fish Yamba Charters may limit passenger numbers below the vessel's maximum capacity to provide appropriate fishing space and a safe and comfortable experience.
8. Passenger Safety
All passengers must follow directions given by the Skipper and crew at all times.
For safety reasons, passengers may be required to remain seated or stay within designated areas of the vessel during certain parts of the trip.
Failure to follow safety instructions may result in a passenger being refused participation or removed from the charter without refund, subject to applicable law.
9. Punctuality & Late Arrivals
Passengers must arrive at the designated departure location at the required time.
If you are running late, you must contact Go Fish Yamba Charters as soon as possible.
The vessel may depart at the scheduled departure time to avoid delaying other passengers. If a passenger fails to arrive and does not contact us, the booking may be treated as a no-show and any deposit or payment may be forfeited.
10. Children
Children aged 13 and under must be accompanied by a responsible adult.
The accompanying adult is responsible for supervising the child throughout the charter and ensuring they follow all safety instructions.
11. Customer Behaviour
All customers must behave in a safe, respectful and responsible manner towards the Skipper, crew and other passengers.
Damage to Vessel or Equipment
Customers may be held responsible for loss or damage caused by their negligent, reckless or deliberate actions.
Unruly or Unsafe Behaviour
The Skipper reserves the right to refuse participation or terminate a passenger's participation in a charter where their behaviour creates a safety risk or is abusive, threatening, inappropriate or seriously disruptive.
Where a charter is terminated due to a passenger's behaviour, no refund will generally be provided, subject to applicable Australian Consumer Law.
12. Drugs & Alcohol
Illegal drugs are strictly prohibited on board.
BYO alcohol is permitted in cans only. Glass containers are not permitted.
Alcohol must be consumed responsibly and in moderation.
The Skipper reserves the right to refuse alcohol consumption or remove a passenger from the vessel if they become intoxicated, unsafe, abusive, threatening, unruly or disrespectful.
If a passenger arrives at the vessel under the influence of drugs or alcohol and the Skipper reasonably considers them unfit or unsafe to participate, Go Fish Yamba Charters may refuse their participation.
If necessary, assistance from NSW Police or NSW Water Police may be requested.
13. Gift Vouchers
Gift vouchers:
Are not redeemable for cash.
Are not refundable, except where required by law.
May only be transferred to another person with prior approval from Go Fish Yamba Charters.
Are subject to the expiry date and conditions stated on the voucher.
14. Photos, Video & Media
Passengers may be photographed or filmed during a charter.
Go Fish Yamba Charters may use photographs or video containing passengers for legitimate business purposes, including advertising, promotional material, social media and our website.
If you do not wish to appear in promotional photographs or video, please advise Go Fish Yamba Charters before the charter.
15. Liability
To the extent permitted by law, Go Fish Yamba Charters is not responsible for indirect, incidental or consequential losses arising from a booking or charter.
Nothing in these Terms & Conditions is intended to exclude, restrict or modify any rights or remedies that cannot legally be excluded under Australian Consumer Law or other applicable legislation.
16. Acceptance of Terms
By completing a booking with Go Fish Yamba Charters, you acknowledge that you have read and accepted these Terms & Conditions and agree to ensure that all passengers included in your booking are made aware of them.